Shipping Policy
Thank you for choosing MyRahu.com! This Shipping Policy provides essential details about the shipment of your orders, ensuring a seamless shopping experience. Please review this policy carefully before placing your order.
Order Processing Time
1.1 Upon successful receipt of your order and payment processing, we initiate order processing within 1-2 business days. Note that business days exclude weekends and public holidays.
1.2 During peak seasons, promotional periods, or unforeseen events, order processing may encounter delays. We will make every effort to keep you informed of any delays and provide updates on your order status.
Shipping Methods and Delivery Time
2.1 We offer the following shipping methods for domestic and international orders:
- Domestic Standard Shipping: Estimated delivery within 7 business days.
- International Standard Shipping: Estimated delivery within 14 business days.
2.2 The estimated delivery times are provided by our international shipping carriers and may vary based on your location, chosen shipping method, and unforeseen circumstances such as customs clearance or weather conditions.
Shipping Costs
3.1 Shipping costs depend on the shipping method, destination, and package weight. Applicable charges will be displayed during checkout before finalizing your order.
3.2 Any additional customs duties, taxes, or fees imposed by the destination country are the responsibility of the recipient and are not included in shipping charges.
Order Tracking
4.1 Upon shipment, you will receive a shipping confirmation email containing a tracking number and a link to monitor your order's progress.
4.2 Please note that tracking information may take some time to update. For any tracking-related inquiries or issues, contact our customer support team at hi@myrahu.com.
Shipping Restrictions
5.1 We currently ship from China, Europe and North America. If your country is not listed in our shipping options, we regret that we cannot fulfill orders to that destination at this time.
5.2 Certain items may have specific shipping restrictions based on their nature or destination regulations. If any restrictions apply to your order items, we will promptly notify you.
Order Modifications and Address Changes
6.1 Once an order is placed and payment is processed, modifications, including shipping address changes, are generally not possible. Ensure the accuracy of the shipping address during checkout.
6.2 If you need to make changes or have order-related inquiries, contact our customer support team promptly. While we'll do our best to assist you, changes after order processing cannot be guaranteed.
Lost or Damaged Packages
7.1 MyRahu.com is not liable for lost, stolen, or damaged packages during transit. Once handed to the shipping carrier, the carrier assumes responsibility. If issues arise, contact our customer support team for assistance in resolving matters with the carrier.
Contact Us
8.1 For questions or concerns about our shipping policy, reach out to us at hi@myrahu.com. Our dedicated customer support team is here to assist you.